Transform Operations
Into Performance
Ejraa 360 unifies business processes, services, assets, incidents, risks and improvements into a single intelligent command center — built for enterprises that need to prove what they do, not just describe it.
Everything Your Operations Need
From modeling your operating architecture to closing the loop on improvement — Ejraa 360 covers the full operational management lifecycle in one connected system.
Process Architecture
Model your operating model end-to-end with APQC-aligned Level 1 to Level 3 processes, linked BPMN diagrams, owners, input and output artifacts, systems of record, control points and KPIs. The foundation every other module in Ejraa 360 builds on.
Service Catalog
Publish a service catalog that users actually understand — internal and external services, categorized, costed, owned, and mapped back to the processes that deliver them. Each service carries SLAs, request forms and lifecycle metadata.
Asset Management
Register every asset that powers a service — categories, relationships, acquisition and warranty dates, assigned custodians, maintenance history, and compliance status — with complete lifecycle tracking from commissioning to retirement.
Incident Management
Intake, classify and resolve incidents on a single backbone. Priority and impact matrices, assignment routing, resolution SLA tracking, knowledge-base linkage and communication logs keep every issue moving — and every stakeholder informed.
Problem Management
Turn repeating incidents into root-cause investigations. Problem records carry full RCA trails, known-error entries, workarounds, and outcomes — so nothing that's been solved once gets solved again from scratch.
Change Requests
Move changes safely through structured approval workflows — standard, normal, and emergency paths — with impact assessment, risk evaluation, release windows, rollback plans and an auditable record of every decision.
Enterprise Risk
Maintain a live enterprise risk register assessed on a 5×5 Likelihood × Impact heat map. Risks are tagged with treatment plans, tolerance bands and review cadences — with clear outside-tolerance flags that cannot be missed.
Continuous Improvement
Turn ideas into measurable results. Register improvement initiatives, assign owners and budgets, track completion, quantify cost and time savings, and triage opportunities into quadrants — quick wins, major projects, fill-ins.
SLA & Customer Feedback
Set targets, watch breaches, capture voice of customer. SLA dashboards show targets, warnings and breach trends; customer feedback ties back to specific services so improvements close the loop with the people who raised them.
Governance & Audit
Organization units, role groups and data-level permissions give every record an owner and a scope. A comprehensive, queryable audit trail records who did what, when and where — exportable for auditors on demand.
My Space & Bilingual UX
Every user gets a personal workspace — pending approvals, my incidents, my initiatives, my notifications — in a fully bilingual English / Arabic (RTL) interface. Switch language in one click without losing context.
Design Every Process
End to End
Capture your operating model the way APQC intended — three hierarchical levels, linked BPMN diagrams, and a full metadata profile behind every process.
- ✓APQC Level 1 – Level 3 HierarchyCategories, process groups and operational processes — modeled on the APQC Process Classification Framework.
- ✓BPMN LinkageEvery process links to its BPMN diagram, so architects and operators work off the same source of truth.
- ✓Complete Metadata ProfileOwners, systems of record, inputs, outputs, control points, KPIs and bilingual descriptions — all on one card.
- ✓Drill-Down NavigationMove from category to sub-process to artifact in one click — filter by owner, status, or organization unit.
Run Operations
With Discipline
Incidents, problems and change requests on a single backbone — so issues are resolved fast, root causes are addressed, and changes go live safely.
- ✓Unified Ticket BackboneOne data model under incidents, problems and change requests — with consistent assignment, SLA, and audit behavior.
- ✓Priority & Impact MatrixEvery record is triaged on an impact × urgency grid, with routing and SLA targets that follow the classification.
- ✓Root-Cause TrailProblems carry a full RCA log, known-error references and workarounds — resolved once, captured for the next time.
- ✓Governed Change ApprovalsStandard, normal and emergency paths with impact assessment, rollback plans and a full approval audit trail.
See Risk
On One Heat Map
A live risk register assessed on a 5×5 Likelihood × Impact matrix, with treatment plans, tolerance bands and clear flags for everything sitting outside policy.
① 5×5 Heat Map
Likelihood × Impact grid with policy tolerance bands overlaid
② Outside-Tolerance Flags
Automatic flagging whenever a risk's residual score crosses its tolerance band
③ Treatment Plans
Mitigate, transfer, avoid, or accept — each with owner, target date and budget
④ Risk – Process Linkage
Every risk ties back to the process and service it threatens
⑤ Periodic Review Cadence
Quarterly, monthly or custom — with reviewer queues and reminders
Turn Ideas Into
Measurable Results
Every improvement is an initiative with an owner, a budget, a target, and evidence of outcome — triaged into the right quadrant so the portfolio stays focused on what moves the needle.
- ✓Initiative PortfolioRegister, prioritize and track improvement initiatives through to measured delivery — with owner, budget, timeline and outcome evidence.
- ✓Savings Tracked (AED & Hours)Cost and time savings tied directly to initiatives, with YTD roll-ups that leadership can trust.
- ✓Impact QuadrantsQuick wins, major projects, fill-ins and thankless tasks — triage opportunities by effort and impact at a glance.
- ✓Closed-Loop with CustomersCustomer feedback flows into improvement candidates, so voice of customer becomes action — not a graveyard.
Score Every Layer of
Your Operation
Six scoring methods, custom formula support, and cascading weighted scores — from a single SLA up to the full operating model — computed in real time.
① SLA Compliance
Targets met ÷ total commitments × weights — per service and overall
② Incident Resolution
Resolved within SLA ÷ total incidents, weighted by priority
③ Blended Service Health (50 / 50)
50% SLA score + 50% incident resolution — the most balanced view
④ Risk Exposure Score
Residual likelihood × impact across the live risk register
⑤ Unit Performance Rollup
Weighted rollup across every service and process an org unit owns
⑥ Custom Formula Builder
Define your own logic with custom weights, conditions, and combinations
Stay Ahead of
Every Breach
Ejraa 360 pushes the right alert to the right person at the right time — before SLAs breach, not after.
- ✓Early Warning Before SLA BreachConfigurable lead-time alerts notify service owners before SLA windows close — eliminating last-minute scrambles.
- ✓Incident & Risk Threshold AlertsInstant notifications when incident priority escalates or when residual risk scores cross tolerance bands.
- ✓Approval & Change RemindersPending change requests and approval steps are pushed to reviewers automatically — nothing stuck in queues.
- ✓Multi-Channel DeliveryAll notifications available via email and the in-system notification center — each user configures their own preferences.
Dashboards Leaders
Can Trust
Interactive executive dashboards with role-specific views — drill from any signal down to the service, process or incident that produced it in one click.
- ✓Executive & Role-Based ViewsLeadership, department heads and analysts each get a dashboard tuned to the decisions they actually make.
- ✓Full Operational Report SuiteSLA compliance, incident throughput, change success, risk exposure and improvement ROI — all as canned and ad-hoc reports.
- ✓PDF, Excel & CSV ExportEvery report exports cleanly to PDF, Excel and CSV — with automated scheduling for periodic delivery.
- ✓Drill-Down NavigationClick any KPI, any bar, any score — and land on the underlying records behind the number.
Platform Foundations
Core architectural capabilities that make Ejraa 360 the right choice for complex, multi-unit organizations that need to govern what they do — not just describe it.
Fully Bilingual
Complete English & Arabic with RTL layout and regional formatting throughout the platform.
APQC-Aligned
Process architecture modeled on the APQC Process Classification Framework out of the box.
Role-Based Access
Granular permissions via role groups and data-level scoping aligned to organization units.
Process – Asset Traceability
Every asset, service, incident and risk is traceable back to the process it supports.
BPMN Linkage
Native linkage to BPMN diagrams — architects and operators share one source of truth.
Governed Approvals
Multi-level review and endorsement workflows with tamper-evident audit trail for every action.
5×5 Risk Heat Map
Enterprise risk on a standard Likelihood × Impact matrix — with outside-tolerance flagging.
SLA Governance
Targets, breaches, warnings and trend views — so commitments stay visible to everyone.
Operations to Outcomes
in 6 Steps
A clear, governed pathway from modeling your operating architecture to proving the outcomes it delivers.
Model Your Operating Architecture
Build the APQC-aligned process hierarchy — categories, process groups and operational processes — with owners, systems of record, controls and BPMN linkage, in English and Arabic.
Catalog Services & Assets
Publish a clear service catalog mapped to the processes that deliver each service, and register every asset that powers it — with categories, relationships, custodians and lifecycle status.
Run Operations With Discipline
Intake, triage and resolve incidents, problems and change requests on a single backbone. Priority matrices, assignment routing, and SLA tracking keep work moving and stakeholders informed.
Govern Risk & SLAs
Assess enterprise risks on a 5×5 heat map with tolerance bands and treatment plans. Track SLA targets, breaches and warning trends — with outside-tolerance and breach flags no one can miss.
Drive Continuous Improvement
Turn ideas into initiatives with owners, budgets and outcome evidence. Track cost and time savings, triage opportunities into impact quadrants, and close the loop on customer feedback.
Prove It With Audit & Reporting
Every action is attributable. Organization units, role groups and a tamper-evident audit trail give auditors and leadership real-time, queryable evidence — without chasing spreadsheets.
Evidence That Leadership
Can Act On
Beyond capture — Ejraa 360 turns day-to-day operational data into the signals leadership needs to decide what to do next.
Proactive,
Auditable
The insights layer turns raw operational data into signals that guide leadership — without requiring anyone to chase spreadsheets or screenshots.
Risk Heat Map
5×5 Likelihood × Impact with outside-tolerance flags
SLA Trending
Improving, stable or breaching — classified automatically
Savings ROI
AED and hours saved, tied to individual initiatives
Impact Quadrants
Quick wins, major projects and fill-ins — triaged
Audit Forensics
Who did what, when, where — queryable on demand
Voice of Customer
Feedback tied to services and flowing into improvements
See Ejraa 360 In Action
Book a personalized walkthrough and see how your organization maps onto Ejraa 360 — processes, services, assets, risks and improvements — in under an hour.
